We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe. For rural areas across Australia there may be further delays to our delivery timeframes. Please contact us at hello@etapecollection.com if you would like further information or assistance with delivery timeframes.
You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at hello@etapecollection.com.
If you need to change or cancel your order please contact our team immediately at hello@etapecollection.com. We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.
Pre order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. For orders that contain an in stock item/s your order will be shipped separately so you receive your in stock item/s with no delay. No additional postage charges will be incurred in these circumstances.
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