Returns, refunds & exchanges

You can request a return or refund by emailing hello@etapecollection.com, include your order number in the subject line and we'll come back to you within 48 hours

• Full-priced ETAPE pieces can be refunded or exchanged.*
• Refunds go back to your original payment method.
• You have 14 days from receiving your order to request a return. Once you’ve submitted it, send it back within 7 days. Pre-orders: 7 days from delivery.
• All items must be in original condition with tags attached. If it’s worn, washed, altered or loved a little too much - it’s yours. And of course, your rights under Australian Consumer Law remain intact. 

Exchanges

• In your email let us know the size/colour/style you want next.
• We work in tight capsules - sometimes things sell out faster than your morning coffee.
• If your pick isn’t available, we’ll sort a refund or credit note instead.
• Want zero wait time? Order the new piece now, return the old one after. Done.

Choose how you ship.

• Prepaid label: original shipping cost deducted from your refund or credit. 
• Your own courier: Up to you.
• Exchanges: You cover the return. We cover the replacement shipping.
• Refund timing: We process returns 7–10 business days after they reach our warehouse. If you paid with a gift card, your refund will head back there first.

The return address:

Etape Collection

Parcel Locker 1032981686

359 Illawarra Rd

MARRICKVILLE NSW 2204